Refund and Cancellation

If you are not entirely satisfied with your purchase, we’re here to help. You can return your product easily if the following rules are maintained.  This policy describes what are the terms and condition to return a product and how you will get a refund.

Returns

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

You must contact us before returning the product. In the following way, you can reach us before you return.

Email:
Send an email to contact@thebongcollection.com from your registered email ID with all the details of the purchase and reason of return.

Whatsapp:
You can send message in whatsapp at +91 8250798306 and give all the information about the purchase and reason of return.

Website:
You can send the details from our website contact page – https://www.thebongcollection.com/contact-us/

You should return the item once your return is approved to the following address.

The Bong Collection
Fulia Colony, Nadia
Webst Bengal, India, 741402
Mobile: +91 8250798306

Refunds

Once we receive your item, we will inspect it and notify you that we have received your return item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund, even if you get free shipping offer at the time of purchase.

Contact Us

If you have any questions on how to return your item to us, Contact us

Email: contact@thebongcollection.com
Call: +91 8250798306
Whatsapp: +91 8250798306
Website: https://www.thebongcollection.com/contact-us/

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